I ordered 2 simple Santa Letters for my grandkids on 11/28, In a confirmation email it gives a status, & tracking. Mine says "shipped" over 2wks passed, was told by CS, Santa letters are mailed in batches, and mine hasn't even left the building! WTF? I was told it was "Shipped", never will I do a simple order from them again when there are numerous companies out there that make sure Santa letters are on time! And will give truthful shipping status!I ordered a letter from Santa for my Grandson. He never received the letter. Called the company 12/26/23. Talked with Maria not sure if it's correct not able to understand but when asked she said yes my name. She said letter was sent out in bulk mail and would receive. Explained the letter from Santa was to be delivered prior to Christmas. She kept repeating it was sent. Mentioned that I would put a complaint with the BBB she stated" GO Ahead ". Order from a more reliable company. Big rip off. Service Value ShippingIn looking around on the net for something that would help me keep my rings from falling off. I have lost 1 diamond ring and that was enough. I found this site Miles Kimball and looked through their catalog and found these plastic inserts for your rings. They come in different widths and lengths and you cut them down to your ring size, I inserted the plastic into the ring and slipped it on and sure enough it fits just great and it does not slide off or around. Great idea, love it. I have other rings I would not wear because of this problem and now I don't have to worry. Try it, you'll like it. Bye Bye for now. Stuart S.I recently ordered Sponge Candy and when I received it the bag was open and it was stale never again Products used:None Service Value Shipping Returns QualityI ordered one item and Miles Kimball sent me an order asking for confirmation taking the price fro $19.99 to $120+. They added 11 additional items suck as a flute and yo yo. This ir criminal and they should be held accountable. Its time to clean house. I contact the online help but it was not what they wanted to hear and faile to respond after asking for details. I believe they had hoped that someone would confirm their order thus increasing sales illegally.Major USAF (R). Tip for consumers:Miles Kimball confirmed my address but had no recored of my email address. I was told they cancelled the order and I will continue to monitor. I am reprorting this experience to Amazon and ebay including anyone else who asks. I may even report it to my local new paper. Products used:None Service Value Shipping ReturnsMiles Kimball has just stolen 7k from my sister! She placed an order and they wiped her bank account out!This company is by far the most frustration one I have EVER IN MY LIFE had to deal with. Trying to resolve one issue I was transferred to 5 different Department's and NO ONE knew what to doMy order was $68. They charged me THREE times for a total of $207. When I called they said it was pre authorization and to deal with it. I said $137 extra is an extremely pre authorization, one that was never stated on the website. So I emailed them. Two days later I got an email that was literally HALF of a sentence "sounds like a pre". No solution. No customer service AT ALL. AVOIDE THIS COMPANY" Service Value Shipping Returns QualityUnable to order online Called customer service it took forever to place the order. My bank notified me This Company charged my card 4 Times! When I called this company to cancel order they claim they could not give me a reference number. I told them I have my bank on the other line and their company must give me a reference number. Horrible experience! Order #SO******* Simona Products used:My Bank stopped theses transactions I cancelled the order Service ValueI have to say I am pretty impressed. I notified Miles Kimball of my charges and they refunded me 5 months of charges and apologized for the misunderstanding. WOW. That's pretty cool. I will probably give them another try. Thank YouI was Charged $14.95 for rewards program. I did not authorize charge. Never noticed charges on Credit Card for months. You would think they would at least sent an email once in awhile with discounts or something for being a VIP member. Terrible business practice, Will never buy from again. loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Dave L. 1 review 3 helpful votes Follow Dave L. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Watch out for the VIP charges” August 22nd, 2023 I was actually pretty happy with the products I got from Miles Kimball. However, I just noticed today I have been charged 16.95 every month for VIP I did not select, and I am sure I deselected on the webpage. If you ever buy from them, be sure to check your bank statements the next few months after your purchase to avoid this VIP scam. Tip for consumers:Check bank statements after your purchase to avoid VIP scamNo surprise to me that Miles Kimball has a litany of bad reviews. I ordered some yucca seedlings, not available at my local nursery, and they arrived after many weeks as nonviable plants. In plain words, dried out and dead. I made several requests for a refund, or at least a resubmission, in which the MK staff spent far more time and resources rebuffing my requests than it would've taken to simply make a refund. Really bad business practice. Stay away from this place.I paid to have my grandson get a letter from Santa in Nov. When he didn't receive by Jan 5th I put in complaint. I paid to expedite.$25 down the drain Terrible company. Tip for consumers:Don't buy from this company Service Value Shipping QualityI ordered mailing labels - $30 and the print is so small and smudged, they are unreadable. If I want to return them, I have to go to my post office and pay for the postage to mail back. Then, because I didn't see a box that needed to be unchecked, I was charged $14.95 to be in their VIP club. I called customer service - they said this happens all the time. BBB needs to look at this company. Tip for consumers:Toss your money out the car window! Products used:Mailing labels Service Value Shipping Returns QualityPlace a order 04-30-2020. Post Office drop it off. Open Shipping Box item broken. Ask Mail person what to do. She replied call Miles Kimball. Get a return Postage. Sticker. Problem have been trying three days to contact miles kimball. AS soon as they ask how can i help you, and you state the problem they drop you. I can't say Im a happy camper. Most likely will throw any other books in the trash. And yes I did check the review good and bad. Now we have one more for the bad side reviews.Bought 2 mugs one had a big chip in the handle so they issued a refund and said it could take a monthAnne it's because most people don't review unless they've had a bad experience, but my experience was good. I bought a couch cover for half the price the same one was on other sites. Arrived within the stated time window, with no damage at all. I will buy from them againWe ordered a roll of printed address labels. This is our third time ordering address labels over the past 10 years and this time the printing is horrible. Hit and miss on the lettering - very poor printing. Side-by-side these labels do not look anything close to what we have ordered in the past. It has been many years since I worked for Miles Kimball in management at that time, we set up a very good QC quality control program. All orders were screened before being shipped to the customer. This resulted in happier customers and repeat customers. Sadly - it has become apparent that this QC department no longer exists. These labels should have never left the shipping department… After reading other sad stories I see that Miles Kimball has slipped on their once stellar reputation. Sadly it appears we shall no longer be a repeat customer.I tried calling customer service and reached someone in another country that I could not understand. That person's name was Peter who I could not understand. I received a bill and I do not owe this company any money. I asked to be transferred back to the United States so I could talk to a manager and was hung up on. I called again and was advised that there was nobody in the United States that I could talk to. Any purchases that I had made had been paid for. I will never deal with this company again. Service ValueHere's what my package look like when I received it the post office said this is the way they received it! I am afraid to ORDER AGAIN, this time small plastic flower is ok - next time who knows?One of my items was removed from my order a few days later - not available. That knocked me into no free shipping. I actually got a notification from Miles Kimball asking how I enjoyed that item. WOW! As for the remaining order, the charged my card and the items were NOT shipped at that time. Called and had a fit about that. When my order did arrive, most of my items were broke. Hope I never get a catalog from them again. Tip for consumers:Do not waste your time or money Service Value Shipping QualityMy order arrived broken. I emailed customer service. The next day I received two replies. One apologizing for the broken dish and explaining what would be done to rectify the situation. The second was verifying that the broken item would be replaced. Great customer service.Due to the pandemic needed to order online cards. The cat cards as depicted were not included. Promised 4-14 days delivery. Received the items after two phone calls 21 days later and missed two birthdays. My receipt upon purchase did not include the order number. Everyone else I have ordered from during these trying times have come through in an expeditious manner with item as shown and described. Do yourself a favor, STAY AWAY! Too many other companies providing legitimate service and product.Tried three times to get to customer service. Very hard and when I finally got the right number they weren't open yet. I've never had such poor customer service. One of the order takers transferred me to customer service knowing that they weren't open yet. She could have told me what time they opened. The store itself is fine.I'm so sick of Miles Kimball. I have NEVER had a credit card with them. Yet they keep billing me for a charge I did not make. They have had me jump through hoops trying to tell them this is not my order. They have been harassing me. I NEVER had a credit account with them. I am finding a lawyer... all for $64.00. NEVER< EVER use MILES KIMBALL